Empathy is key to conversational selling, and it’s beyond what any AI can achieve.

Friends showing empathy

In the words of GPT-4, “AI can mimic empathy to a certain degree, but cannot genuinely empathize with a human in the way humans empathize with each other”.

No AI can feel the emotions we feel. They can read the text of Romeo and Juliet, or the script for Sleepless in Seattle… and then mimic the emotion of love. But they cannot feel love.

They can’t love a person, or even care about that person. Whether a person is happy or sad means nothing to an AI.

Read more