Yes, I really am working on the creation of my own chatbot.
And it’s a fascinating process.
Chatbots are driven by AI, or Machine Learning.
But this doesn’t mean a chatbot thinks like a human. It doesn’t. It doesn’t make up stuff on the fly either.
As the creator of the chatbot you have to anticipate and set up a whole bunch of possible interactions and “if/then” decision trees.
For example, imagine you’re trying to buy some hiking boots on a wilderness sports website.