copywriting

Feigang Fei is the owner of a Chinese restaurant called Aunt Dai
Photo from the restaurant’s blog and credited to Global News TV.

This is a great story, from my hometown of Montreal.

Feigang Fei is the owner of a Chinese restaurant called Aunt Dai. It has all the usual dishes you’d expect… from Imperial Rolls, to Orange Beef, and General Tao Chicken.

Going by the choices on the menu, there’s nothing particularly special about either the restaurant or its menu.

What is different is that when you open the menu, you’ll find not only the names, pictures and prices of the dishes, but also some thoughts from Feigang Fei.

Here is what he says about their Orange Beef…

Read moreTell people your product is “not that good”. And sell more.

Two people having a respectful conversation.

I hate reading articles and posts written by experts.

Well… maybe that’s a bit of an exaggeration.

But I do hate reading articles where it feels like the writer is looking down his nose at me.

Writers like that remind me of the kind of teacher who barely even acknowledges students in his classroom. He just talks and instructs… expecting his students to remain quiet, and soak up his infinite wisdom.

We’re exposed to this kind of writing all the time.

Read moreRespect for your readers lies at the heart of conversational writing.

Row of people on their smartphones

Over the last two or three weeks I’ve been spending a lot of time working on chatbots.

I’ve co-founded a chatbot agency, and I’ve written a number of chatbot scripts.

The more time I spend writing these scripts, the more I see shifts in how I write conversational copy for longer-form channels, like email and web pages.

It’s like the lessons I learn from writing for bots are flowing into everything else I do.

Here are three of the ways chatbot copywriting is shifting the way I write.

Read moreHow writing for chatbots has made me a better conversational copywriter.

All ages using smartphone

Oh my goodness, the web changed everything!”

Oh wow, social media changed everything!”

“Yikes, text messaging changed everything!”

All true.

But it’s not just new services that change everything. It’s not just about the software.

It’s also about the devices we use.

Read moreHow smartphones are changing the way we write…