honesty

Disarming through conversation

When someone tries to sell us something, we prepare ourselves for the onslaught.

We raise our defenses. We hide behind filters. We prepare our rebuttals and get ready to say NO.

Why such an extreme response? Because we are used to the sale process being adversarial.

And we know that an experienced salesperson has a hundred tricks and schemes in his playbook. He’s been doing this for years. He has been trained to win, to demolish objections, and to close the sale.

It’s little wonder we go on the defensive.

Of course we do. We’re under attack.

At least, this is the way things used to be.

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Marketers lie

About 5 years into my career as a copywriter I was working on a campaign for a client in the pharmaceutical industry.

The product I was being asked to write about was a hospital analgesic – a painkiller for dealing with severe pain in a hospital setting.

The trouble was, when I looked through all the clinical studies for that product, I couldn’t find any evidence that it was effective as a painkiller.

In fact – and I remember this after almost 30 years – the best I could find was a statement that described the product as “slightly more effective than placebo, but not significantly so”.

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