Take your pick. I cover the same ground in both the video and the text on this page.

Some people prefer video. Others prefer reading.

Still reading?

OK then. Let’s start with a real-life conversation.

There are a couple of reasons why we pause when talking.

One reason is to place emphasis on what we just said.

The second reason, and the most common one, is that we pause as a signal that it’s the other person’s turn to start talking.

Read moreMoments of silence are an essential part of every good conversation.

I don’t know about you, but I like to use the end of each year as a time to reframe my business in one way or another.

It’s a time when I try to step back, see what I’ve been doing, and make a few changes.

I dump a few of the things that are no longer working well for me.

And I step forward into new ideas or approaches that I think will serve me better over the year to come.

That’s where my resolutions come in.

Read more5 New Year’s Resolutions for online copywriters and marketers.

Three friends in conversation

The real power of conversational copywriting lies in identifying the conversations your prospects really want to have.

All too often it’s the marketer who decides on the topic of the conversation.

“We want to talk about our new product launch.”

“We want our prospects to engage with us in conversation about the amazing services we offer.”

Well… that’s not being truly conversational, is it?

Conversation is as much about listening as it is about talking.

It’s about taking turns. 

Read moreGiven the choice, which conversations would your prospects REALLY like to have?

A visual representation of avatars or personas for a company or organization

If your brand or business is going to be conversational, it needs a voice.

But what kind of voice? What should it sound like? What kind of vocabulary should you use?

Companies find their voices in all kinds of different ways.

Sometimes it’s the voice of the founder.

For a long time, the voice of Apple was the voice of Steve Jobs. And the voice of the Virgin group of companies is Richard Branson, more or less.

Other times companies can borrow the voices of brand ambassadors or through celebrity endorsements. Those borrowed voices are intended to match the character of the company or brand.

Read moreWhen developing a conversational voice for a brand, build it around a character… not just a persona or avatar.