The Conversational Blog

In these posts we explore conversational writing as
a powerful way to communicate and sell online.

Are you a mercenary or a missionary?

mercenary about money

As far as I can tell, the first person to talk about “mercenaries and missionaries” in the context of business was legendary Silicon Valley investor, John Doerr.

He draws the distinction between these two approaches to business and marketing in several ways.

But the passage that resonates most powerfully with me is this one…

“Mercenaries are motivated by the lust for making money; missionaries, while recognizing the importance of money, are fundamentally driven by the desire to make meaning.” 

I love that distinction, simply because it rings so true.

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Confessions of a conversational copywriter… how Dynamic Debra changed my life.

I don’t “do” guest posts on this blog.

Except, in this case, I do.

Cindy Reed was one of the first people to enroll in the Conversational Copywriting course.

And this is the story of her own evolution from traditional copywriting to the conversational alternative.

In Cindy’s own words…

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Given the choice, which conversations would your prospects REALLY like to have?

Three friends in conversation

The real power of conversational copywriting lies in identifying the conversations your prospects really want to have.

All too often it’s the marketer who decides on the topic of the conversation.

“We want to talk about our new product launch.”

“We want our prospects to engage with us in conversation about the amazing services we offer.”

Well… that’s not being truly conversational, is it?

Conversation is as much about listening as it is about talking.

It’s about taking turns. 

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A conversation with my young Chatbot.

chatbot for conversational copywriting

I’ve added a chatbot to my Facebook page.

We had a conversation…

Chatbot: I’m confused. Where am I? Come to think of it, who or what am I?

Nick: You’re a chatbot. I created you to help me connect with people who might be interested in conversational copywriting.

Chatbot: Ok. Still confused. But… quick question… does this mean I’m like an AI? Am I super-intelligent?

Nick: Afraid not. No AI. No machine learning. Dumb as a post.

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When developing a conversational voice for a brand, build it around a character… not just a persona or avatar.

A visual representation of avatars or personas for a company or organization

If your brand or business is going to be conversational, it needs a voice.

But what kind of voice? What should it sound like? What kind of vocabulary should you use?

Companies find their voices in all kinds of different ways.

Sometimes it’s the voice of the founder.

For a long time, the voice of Apple was the voice of Steve Jobs. And the voice of the Virgin group of companies is Richard Branson, more or less.

Other times companies can borrow the voices of brand ambassadors or through celebrity endorsements. Those borrowed voices are intended to match the character of the company or brand.

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