I don’t “do” guest posts on this blog.
Except, in this case, I do.
Cindy Reed was one of the first people to enroll in the Conversational Copywriting course.
And this is the story of her own evolution from traditional copywriting to the conversational alternative.
In Cindy’s own words…
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The real power of conversational copywriting lies in identifying the conversations your prospects really want to have.
All too often it’s the marketer who decides on the topic of the conversation.
“We want to talk about our new product launch.”
“We want our prospects to engage with us in conversation about the amazing services we offer.”
Well… that’s not being truly conversational, is it?
Conversation is as much about listening as it is about talking.
It’s about taking turns.
I’ve added a chatbot to my Facebook page.
We had a conversation…
Chatbot: I’m confused. Where am I? Come to think of it, who or what am I?
Nick: You’re a chatbot. I created you to help me connect with people who might be interested in conversational copywriting.
Chatbot: Ok. Still confused. But… quick question… does this mean I’m like an AI? Am I super-intelligent?
Nick: Afraid not. No AI. No machine learning. Dumb as a post.
For several years now I’ve been raising my hand and saying…
“Hey, the future of marketing online is conversational!”
And then… this last weekend…
Wow.
TOTAL confirmation of that vision of a conversational future.
The concept of the Cooperative Principle was introduced by philosopher H. Paul Grice way back in 1975.
Grice had noticed that when two people are holding a conversation, they tend to cooperate in some important ways.
He framed the Cooperative Principle with four conversational ‘maxims’ people should follow to move a conversation forward.
Here’s a simplified version of what he drafted…
In this post I get to talk with JoAnna Brandi – a consultant, speaker and trainer who believes in the power of happiness in the workplace.
I met JoAnna at an event held by our mutual friends at American Writers & Artists Inc.
After talking for a few minutes, it became clear to me that she was a fellow traveller in the pursuit of positivity and transparency in the world of marketing and sales.
While there are plenty of authors and speakers on the “happiness bandwagon” these days, JoAnna stands out because she’s been speaking about Customer and Employee Happiness for over 25 years.
It’s that depth of experience I want to tap into with this interview.
So… let’s get started…