Copywriting

Honest conversation builds true customer loyalty.

Honest conversations in marketing

A short while back I was listening to a couple of colleagues discussing customer loyalty.

They more or less agreed that when a customer has made two or more purchases from a company, it would be reasonable to tag them as being loyal.

I don’t agree.

Read moreHonest conversation builds true customer loyalty.

Use a single, conversational voice across all digital media.

Isn’t it a little odd that we try to communicate with our audiences in so many different voices?

Many companies – and the writers who work with them – seem to struggle when it comes to finding a single, consistent voice for their websites.

For example, a company’s homepage might be written in a fairly cautious, descriptive tone.

Their About page may feel even more formal and corporate.

Meanwhile their sales pages are much louder and pushier, written in a voice that would be better suited to old-school, broadcast media like TV and radio.

Read moreUse a single, conversational voice across all digital media.

If you’re a copywriter who doesn’t like hype, you’re not alone.

Change minds through conversation

I was talking with a couple of very experienced and successful copywriters recently.

The three of us were at an industry event and catching up. Talking about work, clients and so on. The usual stuff.

Then one guy says something that really grabbed my attention.

I don’t remember his exact words, but here’s the gist what he shared with us…

Read moreIf you’re a copywriter who doesn’t like hype, you’re not alone.

Conversational copywriting bridges the gap between copy and content.

Bridging copy and content online

A few people have asked me whether conversational copywriting is simply a different name for web content.

That’s a reasonable question.

The short answer is no. But with a few shades of yes.

Take a look at the labels in the image above and we’ll figure out exactly how and why conversational copywriting sits where it does – right in the middle, between sales copywriting and editorial content.

Step by step…

Read moreConversational copywriting bridges the gap between copy and content.

No, that typo wasn’t me trying to be “conversational”.

If you watched the video, you already know the story.

But if you’d rather read than watch, here goes…

I received an email the other day from a student of the Conversational Copywriting course.

He’d spotted not one but two typos in an email I sent out. And he wondered if, perhaps, I had done it deliberately.

His thinking, I assume, was that the typos somehow made me appear more “real”… imperfect and perhaps vulnerable.

Read moreNo, that typo wasn’t me trying to be “conversational”.

7 Key Attributes of Conversational Copywriting

conversational copywriting

The web is not and never has been a one-way medium where companies get to talk AT an audience.

It’s a two-way medium. Our audiences are as active online as we are.

They get to talk as well… among themselves… to us… and about us.
This has a huge impact on how companies should pitch their products and services online.

And that, in turn, has a huge impact on we, as copywriters, use our craft.

Here, in no particular order, are 7 attributes that make conversational copywriting different… and make it the perfect fit for online marketers.

Read more7 Key Attributes of Conversational Copywriting